Privacy Policy Current as of: October 2025

Digest Healthcare (operating under JDLY PTY LTD, (ABN: 34025959020) respects your privacy and is committed to safeguarding your personal and health information. This Privacy Policy explains how we collect, use, store, and disclose your personal information, including sensitive health information, in accordance with the Privacy Act 1988 (Cth).

By using our services, including consultations and telehealth, you agree to the collection and use of your personal and health information as outlined in this Privacy Policy. If you are accessing our website or services from outside Australia, please note that we process your data in compliance with Australian privacy law.

1. What Information We Collect

We collect the following types of personal and health information:

  • Personal Information: Name, date of birth, contact details (email, phone, address).

  • Health Information: Medical history, medications, allergies, dispensing history, diagnosis, treatment plans, pathology results, and any other relevant information necessary for your care.

  • Payment and Insurance Information: Credit card details or private health insurance, Medicare, Department of Veterans Australia information (if applicable).

  • Telehealth Information: Information shared during virtual consultations, including video and audio recordings (with patient consent).

  • Website Usage Data: IP addresses, browser type, cookies, and other analytics related to website usage.

  • Information you have provided through our social media, website, or booking systems.

2. How We Collect Your Information

We collect personal and health information through the following means:

  • Directly from you, your family, carer, support person or from your referrer or their staff (in person, by phone, email, forms, during consultations, fax or any other forms of communication)

  • When you complete a booking or contact form on our website

  • During face-to-face consultations in any of our consult locations or at your home

  • During telehealth consultations conducted through secure video platforms or via telephone

  • From any other third-party systems used for administration (e.g. Stripe, Medicare)

  • Through our interactions with TerryWhite Chemmart Trinity Medical Centre pharmacy staff, who assist with administrative tasks such as patient bookings

  • When we obtain your information from TerryWhite Chemmart Trinity Medical Centre pharmacy, such as dispensing history, in order to provide more personalised care

  • We may use Artificial Intelligence to assist with transcription or documentation with your consent.

3. Why We Collect Your Information

We collect and use your information to:

  • Provide clinical consultations and personalised care according to your referral reason

  • Guide your treatment plan using relevant medical, medication, and dispensing history from the pharmacy

  • Manage patient bookings, follow-ups, and administrative tasks in collaboration with TerryWhite Chemmart Trinity Medical Centre pharmacy staff

  • Improve our services, quality of care we provide and website experience

  • Communicate with you about your appointments, care and recommendations.

  • Process payments, claims, and administrative requirements (including Medicare)

  • Ensure compliance with Australian privacy and healthcare regulations

We will never use your personal information for marketing purposes without your consent.

4. Use and Disclosure of Your Information

We may disclose your personal and health information to the following parties in the course of providing healthcare services:

  • TerryWhite Chemmart Trinity Medical Centre pharmacy, for purposes such as obtaining dispensing history and medication details, and to assist with administrative tasks like booking appointments and managing prescriptions

  • Healthcare professionals involved in your treatment, such as your general practitioner, specialists, or allied health providers

  • Service providers who assist with telehealth services, bookings, and patient records management (e.g. IT and administrative support)

  • Legal and regulatory authorities where required by law (e.g. government agencies, insurance companies)

  • Other third parties with your consent or as required by law

We will not sell, rent, or trade your personal information to third parties.

5. Overseas Disclosure

Currently, we do not disclose your personal information to any overseas parties. However, if we ever use overseas service providers (e.g., for cloud storage or telehealth platforms), we will ensure that those providers comply with Australian privacy law and implement appropriate safeguards to protect your information.

6. Telehealth and Digital Communications

If you engage in telehealth services with Digest Healthcare, your personal and health information, including video or audio recordings of consultations, may be transmitted electronically. We use secure platforms for these services, and take steps to ensure your confidentiality and privacy during online appointments but please note that no method of communication is 100% secure.

We recommend using a private internet connection when accessing telehealth consultations to protect your confidentiality.

Sessions are not permitted to be recorded by any parties.

7. Data Security

We take reasonable steps to ensure your personal and health information is kept secure. These include:

  • Securing electronic medical records with password protection and encryption

  • Using secure communication platforms for telehealth consultations

  • Restricting access to patient data to authorised personnel only

While we take these measures, please be aware that no data transmission over the internet is entirely secure, and we cannot guarantee complete security.

8. Access and Correction of Your Information

You have the right to request access to the personal and health information we hold about you, and to request corrections if the information is inaccurate, out of date, or incomplete. To request access or make a correction, please contact us using the contact details below.

9. Complaints

If you have concerns about how we handle your personal or health information, please contact us directly. We take all complaints seriously and aim to resolve them promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at: Website: https://www.oaic.gov.au

10. Relationship with TerryWhite Chemmart Trinity Medical Centre Pharmacy

Digest Healthcare operates from a consult room within TerryWhite Chemmart Trinity Medical Centre at 28 College St, Port Adelaide, SA 5015. While we share space and collaborate with the pharmacy staff on administrative tasks such as booking appointments, we are an independent business.

We may obtain patient information from the pharmacy, such as dispensing history, to provide personalised care and treatment advice. However, Digest Healthcare manages its own collection, use, and protection of your personal and health information, separate from the pharmacy’s practices.

If you have any questions regarding how TerryWhite Chemmart Trinity Medical Centre handles your information, we encourage you to review their Privacy Policy or contact the pharmacy directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the revised "Last Updated" date. We recommend you review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Privacy Officer Digest Healthcare (JDLY PTY LTD) Email: info@digesthealthcare.com Address: PO BOX 118, FULHAM GARDENS SA 5024 Website: www.digesthealthcare.com

13. Governing Law

This Privacy Policy is governed by the laws of Australia and the Privacy Act 1988 (Cth).